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The investigator was disconnected twice and put on hold once before reaching a company representative, who said the investigator would need to call a separate phone number. The investigator was then told that a refund could not be processed without a credit card number, despite Telebrands' stated policy of not needing a credit card number to return merchandise.
The company's website also made it difficult for customers to know what they were ordering and paying for, according to the complaint.
violated the terms of a 2001 agreement to abide by consumer protection laws, part of a settlement of a previous lawsuit.
"Consumer satisfaction is always our top priority," the statement said.
Telebrands, the "As Seen On TV" Adidas Energy Boost 2 Size 14 products company, is accused of violating consumer protection laws. State officials say the company trapped customers in an automated phone and online ordering Adidas Energy Boost Size 4
"Telebrands cannot be trusted to do right by its customers or to even honor its own Adidas Duramo 7 Trail
'As Seen On TV' company accused of fraud
2001 pledge to follow our consumer protection laws," said acting Attorney General John Hoffman, in a statement. Khubani.
The state's complaint also says Telebrands Adidas Shoes Blue High Tops
In one example, an investigator tried to return an Olde Brooklyn Lantern using Telebrands' 800 number.
system that forced them to buy products they didn't want.
New Jersey said it received 340 consumer complaints on Telebrands over the past two years. It also conducted undercover investigations to build its case, according to the complaint.
The state claims that Telebrands' automated phone ordering system prompted customers to buy items other than the ones they sought, but gave no way for them to opt out. As a result, customers often ended up paying for and receiving items they did not want.
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